Help & Support

Everything you need to set up and run Creditio — B2B credit control for Shopify.

Getting started

Creditio works on top of Shopify's native B2B companies — there's nothing to migrate and no separate wholesale system to set up.

1. Install Creditio on a store with B2B enabled and at least one company set up.
2. After install, Creditio syncs your companies automatically within about a minute. Open Creditio from the Shopify admin left navigation to see the Dashboard.
3. Click into a company to set its credit limit and enforcement mode, or set a shop-wide default in Settings.
4. Use Sync all from Shopify any time you want to re-pull company and order data on demand.

Credit limits & enforcement

Each company can have its own credit limit, or inherit the shop-wide default from Settings. Leave the limit empty for unlimited credit.

Enforcement has five modes, set per company or shop-wide:

• Off — track only. Creditio calculates balances and aging but never blocks checkout.
• Warn only. The order still goes through. On Shopify Plus, buyers also see a warning at checkout (see What buyers see at checkout).
• Block checkout. Orders are rejected server-side when the company's open balance would exceed its credit limit, or when an invoice is overdue (if you've enabled that rule).

The last two modes are available on the Pro plan. Instead of blocking checkout they use Shopify's own B2B settings, and only while a company is restricted (over its credit limit, or overdue):

• Hold orders for review. Creditio turns on draft order checkout on all of the company's locations, so its orders arrive as draft orders for your team to approve instead of being placed straight away. When the account is back in good standing the setting is turned off again.
• Require upfront payment. Creditio removes the payment terms from all of the company's locations, so the buyer can still order but has to pay at checkout. The original payment terms are restored automatically when the account is back in good standing.

These modes act on the next order: a company that is still under its credit limit can place one order that takes it over the limit. From then on its orders are held for review or require upfront payment.

Creditio only reverts what it changed itself: a location that already had draft order checkout switched on, or no payment terms at all, is left exactly as you configured it.

Temporary override (Pro). On a company's detail page, Allow orders temporarily lets a restricted company order for 1, 3, 7, 14 or 30 days. While the override is active the company is treated as in good standing (any review or upfront-payment changes are reverted), and enforcement resumes automatically when it expires. You can end it early with End override.

You can also set a grace period (days past due before enforcement kicks in) and a custom checkout block message shown to buyers.

What buyers see at checkout

When a company is blocked, Creditio's checkout validation runs entirely on Shopify's servers — it can't be bypassed by editing the storefront. Buyers see your configured message in the cart and at checkout, and the order is rejected before payment. This works on every plan.

Creditio adds this rule, Creditio Credit Guard, the first time you choose Block checkout, for all companies or for one company. Its real state is shown under Settings in Creditio. You can turn it off at any time in Shopify under Settings → Checkout → Checkout rules; blocking stops while it's off, and Creditio won't turn it back on unless you choose Block checkout again or use the button in Settings.

Credit notice banner (Shopify Plus only). Creditio also includes a checkout banner that shows B2B buyers their remaining credit, warnings, and whether their order will be held for review or needs upfront payment. It appears just above the pay / submit button. Shopify only allows app content in the checkout steps on Shopify Plus stores, so on other plans the banner isn't shown — blocking still works. To turn it on:

1. In the Shopify admin, go to Settings → Checkout and click Customize.
2. Click Apps (or Add app block), choose Creditio Credit Notice, and click Save.

The AR aging dashboard

The Dashboard shows every company's open balance, overdue balance, and how much of that balance falls into the current / 1–30 / 31–60 / 61–90 / 90+ day buckets — calculated from Shopify's payment schedule due dates, refreshed automatically and on demand via Sync all from Shopify.

Payment reminders (dunning)

On the Standard and Pro plans, turn on Send automatic payment reminder emails in Settings to have Creditio email a company's contact automatically around its due date. You control:

• The reminder schedule — comma-separated days relative to the due date (negative = before, positive = after), e.g. -3, 1, 7, 14.
• The sender name and reply-to address buyers see.
• The reminder email language (English, Türkçe, Eesti, or Deutsch).

If dunning is turned on for an invoice that's already well overdue, Creditio only sends the most advanced reminder step due — it won't flood the buyer with every missed step at once.

CSV export (Pro)

On the Pro plan, Export CSV on the Dashboard downloads the full AR aging report, and each company's detail page can export its own open invoices — handy for reconciling with your accounting software.

Plans & billing

Creditio has a free plan and two paid plans. Paid plans have a 14-day free trial and are billed in USD through Shopify, monthly or yearly (yearly costs ten months):

• Free — $0: credit limits, checkout blocking and the AR aging dashboard for up to 3 companies. Companies above the limit are listed but not managed: Creditio doesn't restrict them at checkout or sync their balances until you upgrade.
• Standard — $29/month or $290/year: everything in Free for unlimited companies, plus automatic payment reminder (dunning) emails.
• Pro — $59/month or $590/year: everything in Standard, plus CSV export, the review and upfront-payment enforcement modes, and temporary overrides.

If you subscribed before 27 October 2026 (Standard $39 or Pro $79), your plan keeps its price and features until you pick another one.

On a Shopify development store the plan you pick is approved as a Shopify test charge, which is never billed.

You can change or cancel your plan at any time from the Shopify admin's app billing settings.

FAQ

Does Creditio require Shopify Plus?

No. Shopify opened B2B companies and checkout validation functions to all plans that support B2B — Creditio works the same way on any of them. The one exception is the optional credit notice banner inside checkout, which Shopify limits to Shopify Plus stores.

Does Creditio replace Shopify's native B2B or net terms?

No — it builds on top of them. Companies, payment terms and orders stay entirely within Shopify; Creditio adds the credit limit, enforcement, aging and reminders that native B2B doesn't include.

Can I override the shop-wide default for a specific company?

Yes — every enforcement setting can be overridden on a company's own detail page.

What happens when I uninstall the app?

Shopify notifies us automatically and we delete your store's Creditio data (companies, invoices, reminder history) shortly after, per our Privacy Policy.

Is my data encrypted?

Yes — in transit (TLS/HTTPS) and at rest. See the Security section of our Privacy Policy for details.